Write it down as it came in
The complaint, and who made it, whether or not they gave a name.
Add what you did about it
Each thing you do is a new entry. Nothing you wrote before is overwritten.
Nothing goes quiet
A complaint with nothing added for a week is listed, so it does not get forgotten.
Step 1
Write it down as it came in
The complaint, and who made it, whether or not they gave a name.
Step 2
Add what you did about it
Each thing you do is a new entry. Nothing you wrote before is overwritten.
Step 3
Nothing goes quiet
A complaint with nothing added for a week is listed, so it does not get forgotten.
Written down once
The complaint as it was made, and who made it.
Handled over time
A running list you add to, not a box you type over.
Closing is just an entry
If it comes back, add a newer entry and the record is open again.
Who it is about
The children or staff involved, recorded on the complaint.
Set your childcare up in a few minutes.
No card, no import, no setup call. Add a record and see how it fits.
Regulation 32
What Tusla asks for
- A record of each complaint.
- A record of how each one was dealt with.
- A complaints policy behind it.
Reg 32: S.I. 221/2016 Reg 32 (Doc[48]); QRF Full and Part Time Day Care Reg 32 (Doc[86])
What it doesn't do
- We do not read your complaints policy. A perfect list of complaints can still fall down on what the policy leaves out.
- We do not keep the complainant updated. That part is yours.
The Everything Plan
Every feature for one price per childcare, whether you have 1 staff or ten, 1 child or a hundred.
Questions
- Where does my complaints policy live?
- Under Documents, with the rest. The list of complaints and the policy are two different things.
- What if a complaint comes back?
- Add a newer entry. The most recent entry decides whether the complaint is open, so it reopens on its own.
Something else? .